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Privacy Policy

How the official Soulbound Shore website handles personal information related to browsing, reservations, support requests, and community-facing interactions.

1. Information We May Collect

We may collect information that you choose to provide to us, information generated when you browse the website, and limited technical information needed to keep the website secure and functioning properly.

  • Reservation or registration information that you voluntarily submit, such as account identifiers, contact details, region, or platform preference when those fields are presented
  • Support or feedback information that you send through official channels linked from the website
  • Basic device, browser, language, access log, and interaction information used for security, troubleshooting, and service optimization
  • Cookies, local storage, or similar technologies used to remember language choice, session state, and website performance preferences where applicable

2. How We Use Information

We use personal information only for legitimate, disclosed, and reasonably necessary purposes related to operating and improving the official website and related reservation workflows.

  • To process reservations, campaign participation, or notification requests
  • To verify, secure, maintain, and optimize website performance
  • To answer support questions or handle abuse, fraud, and security incidents
  • To analyze aggregated usage trends so that we can improve content structure and user experience
  • To comply with legal obligations, regulatory requests, or dispute handling where required

3. Sharing and Disclosure

We do not sell your personal information. We may share information only where it is necessary for website operations, campaign support, compliance, or protection of lawful rights and interests.

  • With service providers that help us host, secure, maintain, or support the website under confidentiality and security obligations
  • With affiliated teams or publishing partners when necessary to process official reservations, event operations, or support requests
  • With competent authorities, regulators, or judicial bodies when disclosure is required by law or lawful procedure
  • In connection with a merger, restructuring, or transfer of related business assets, subject to applicable legal safeguards

4. Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

When retention is no longer necessary, we will delete or anonymize the information in accordance with applicable legal and operational requirements.

5. Security Measures

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

Even so, no website or transmission method can guarantee absolute security. You should also take appropriate measures to protect your own account credentials and device environment.

6. Your Rights and Choices

Subject to applicable law, you may have the right to know, access, correct, delete, or withdraw consent regarding certain personal information that we process about you.

You may also be able to request an explanation of our information handling rules or ask us to review certain automated or account-related outcomes where such rights are recognized by applicable law.

7. Minors

If the website is made available to minors, guardians should review the website rules and privacy implications together with them.

Where personal information from minors requires guardian authorization under applicable law, please ensure that consent has been properly obtained before using related features.

8. Policy Updates

We may revise this Privacy Policy when our website functions, reservation activities, support processes, or legal obligations change.

The current version will always be posted on this page with the updated date shown above. Continued use of the website after the updated version takes effect indicates that you acknowledge the revised policy.

Privacy Requests and Questions

If you need to ask about this Privacy Policy or wish to exercise a privacy-related request, please contact us through the official support or community channels published on the website and identify the request you would like us to review.